Terms & Conditions for Surf Sense

Effective Date: 20.01.2025

Welcome to Surf Sense, owned and operated by Lazy Waves JMT ("we," "us," or "our"). By accessing or using our website (https://surf-sense.com) and our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

1. General Information

• These Terms & Conditions apply to all users of our website and services.

• We reserve the right to update or modify these terms at any time. The latest version will always be available on our website.

Right to Refuse Service

• We reserve the right to refuse service or cancel orders at our discretion.

• If an order is refused or canceled, we will provide a refund where applicable.

2. User Accounts

• To access certain features, you may need to create an account.

• You must provide accurate and complete information and keep your login details secure.

• You are responsible for all activity under your account.

• We reserve the right to suspend or terminate accounts that violate these terms.

Account Suspension & Termination

• We may suspend or terminate accounts for violations of these Terms, fraudulent activity, or any action that may harm Surf Sense or other users.

• Users whose accounts are terminated for violations will not be eligible for refunds.

• If you believe your account was wrongly suspended or terminated, contact [email protected].

3. Purchases & Payments

• Payments for our digital products, courses, and services are processed securely via Stripe.

• By making a purchase, you confirm that you are authorized to use the provided payment method.

• Prices are listed in EUR and include VAT where applicable.

Refund & Cancellation Policy:

• Digital products and online courses are non-refundable unless explicitly stated otherwise.

• If a service includes a cancellation option, details will be provided at the time of purchase.

• Refund requests will only be considered in cases of technical errors or duplicate payments.

• If you experience issues with a purchase, contact [email protected] within 14 days of the transaction.

• For services with a scheduled timeframe (e.g., coaching sessions), cancellations must be requested at least 48 hoursin advance for a potential refund or rescheduling.

• EU Consumers have the right to withdraw from digital purchases within 14 days, unless they have started using the service or downloaded content.

Subscription & Automatic Renewal

• If you purchase a subscription, it will automatically renew at the end of each billing cycle unless canceled in advance.

• Users may cancel subscriptions at any time via their account settings, but no refunds will be issued for partial subscription periods.

4. Intellectual Property & Usage Restrictions

• All content on Surf Sense, including text, images, videos, and digital products, is protected by copyright and intellectual property laws.

• You may not:

  • Copy, modify, distribute, or resell our content.

  • Share login credentials or allow unauthorized access.

  • Use our content for commercial purposes without written consent.

• Unauthorized use of our materials may result in legal action.

5. User Responsibilities & Acceptable Use

Users agree not to:

• Use our services for any illegal or unauthorized purpose.

• Interfere with website security or attempt to gain unauthorized access.

• Use automated systems (e.g., bots, scrapers) to access or extract data from our site.

• Engage in abusive, harassing, or fraudulent behavior.

• Violate the rights of other users or third parties.

We reserve the right to suspend or terminate accounts that engage in prohibited activities.

Community Guidelines

• Users must communicate respectfully and avoid offensive, discriminatory, or hateful language.

• Harassment, bullying, and any form of abusive behavior will result in immediate removal from the community group.

• Spam, self-promotion, and irrelevant content are not permitted.

• Moderators reserve the right to delete inappropriate posts and suspend or ban users who violate these guidelines.

Errors, Inaccuracies & Omissions

• We are not responsible for any inaccuracies, errors, or omissions on our website.

• We reserve the right to correct errors in product descriptions, pricing, or availability, even after an order is placed.

• If a pricing error is identified, we may cancel and refund the affected order.

6. Limitation of Liability

• We provide our services "as is" without warranties of any kind.

• We are not liable for:

  • Any indirect, incidental, or consequential damages.

  • Errors, service interruptions, or third-party actions.

  • User actions or decisions based on our content.

Disclaimer of Warranties

• We do not guarantee uninterrupted or error-free service.

• We do not warrant that any information, products, or services will meet your expectations.

Indemnification

Users agree to indemnify and hold Surf Sense harmless from any claims, damages, or expenses arising from:

• Their use of the website or services.

• Violation of these Terms.

• Any content submitted or actions taken on the platform.

7. Privacy & Data Protection

• Our handling of your personal data is outlined in our Privacy Policy.

• We comply with GDPR, CCPA, and Polish data protection laws.

8. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by Polish law and EU regulations.

• In B2B relations, disputes will be resolved in the Polish judiciary.

• Consumers may refer disputes to UOKiK (Office of Competition and Consumer Protection, Poland) or the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

9. Third-Party Links & External Services

• Our website may contain links to third-party websites or services.

• We are not responsible for third-party content, services, or privacy practices.

• Users should review third-party terms before engaging.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Surf Sense
Email: [email protected]